Complete the Wedgelock Warranty Service Claim For (above). Ensure that all the information and supporting material that is requested in this form is provided to Wedgelock in a timely manner.
Upon receipt of the Warranty Service Claim Form and supporting material Wedgelock will assess the claim, determine what action is required and issue a Warranty Claim Number. At this time Wedgelock will provide details of the proposed action, and if relevant, authorized reimbursable direct costs. Any parts to be supplied by Wedgelock to a third party Service Agent/Dealer Workshop will be noted and excluded from the calculation of reimbursable costs. All indirect costs such as mileage, pick-up/delivery costs, removal and re-installation etc, are the responsibility of the Customer.
Where Wedgelock has opted to replace, in full or part, the defective item(s), such replacement shall be arranged as quickly as possible.
Where repair work is to be carried out by Wedgelock, Wedgelock will make arrangements for the item to be collected from the nearest branch of the dealer, carry out the repairs and at its cost return the item(s) to the branch from which it was originally collected.
Where repair work is to be carried out by a third party Service Agent/Dealer Workshop, it is the Customer's responsibility to arrange for the delivery of the defective item(s) to the premises of the authorized Service Agent/Dealer Workshop. Upon completion of the required repair work, the Service Agent/Dealer Workshop will return the item(s) to the Customer at the Customer's cost and invoice Wedgelock for reimbursable direct costs associated with the Warranty Claim.