The Role
We are looking for a Product Support Specialist to join Wedgelock Equipment Ltd. This role is the interface with the customer solving problems that arise in the field.
Tasks & responsibilities
- Deliver service and support to our customers via phone, internet or face to face.
- Gather customer’s information and determine the issue by evaluating and analysing the symptoms;
- Interact with customers to process information in response to warranty enquiries and concerns about our products and services.
- Accurately process and record transactions using a computer and appropriate software;
- Identify and escalate priority issues (reoccurring failures, safety critical issues)
- Redirect problems to appropriate resource (Engineering or Production)
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Follow up and make scheduled call backs to customers where necessary;
Qualifications, Skills & experience
- Knowledge and understanding of engineering and or manufacturing
- Organised and tidy
- Computer literacy – MS word, Excel
- An understanding or experience with Hydraulics would be beneficial, in particular Hydraulic Excavators
Benefits
- A competitive remuneration package for the right candidate based on experience and relevant skills
- Medical Insurance - Southern Cross
About us
Wedgelock is New Zealand's leading supplier of excavator attachments for the civil earthworks, general contracting and forestry industries and its products are manufactured and exported all over the globe, including Australia, USA, Europe, Asia, Pacific Islands and South America.
