Wedgelock prides itself on providing world-class attachments with product and customer support to match.

Click on the tab below to find the appropriate support.


New Zealand

0800 424 482

All Enquiries

Wedgelock Equipment Ltd

Sales enquiries: nzsales@wedgelock.com
Parts enquiries: parts@wedgelock.com
Technical support: nztech@wedgelock.com

Australia

1800 731 757

All Enquiries

aussales@wedgelock.com
For all general enquiries see our CONTACT page

United States

800 CASCADE (227 2233)

All Enquiries

Cascade Corporation

PO BOX 20187
Portland OR 97294-0187
Phone: 503 669 6300
www.wedgelockusa.com

Rest of World

+64 4 526 3901

All Enquiries

Wedgelock Equipment Ltd

info@wedgelock.com

Installation

Wedgelock couplers are shipped with a control valve, electronic switch and an installation manual. You can download the installation manual from our Documentation page.

Wedgelock Documentation

For enquiries about installation please contact our technical support team: nztech@wedgelock.com

Operation

The operation of Wedgelock I-Lock couplers is designed to be fast, safe and simple. All couplers ship with an operation manual and an explanation decal for attachment to the inside of the cab. You can download the operation manual from our Documentation page. Wedgelock also offers a video for the detach/attach operation of I-Lock couplers.

Wedgelock Documentation

To request a new decal,

Contact Us

To watch a video of the detach/attach sequence of an I-Lock coupler, go to our video page.

Wedgelock Videos

Because some brands of machine feature slightly differing sequences for the attach/detach operation, there might be a specific operational video on the page for your brand of machine.

Excavator Brands

Parts and Shims

Wedgelock carries parts for most products straight from the shelves. Also available are a wide range of standard sized shims. Before ordering parts you will need to know the part name or number and the serial number of your product. It is easier to order shims with the part number. For more information on ordering parts go to our How to Order page.

How to Order

To order parts or shims now, go to the appropriate page.

Parts Order Shims Order

For enquiries about parts please contact our parts team: parts@wedgelock.com.


Wedgelock Warranty

Wedgelock products are built to last. Manufactured from high quality materials and to the highest standards, all Wedgelock products are warranted to be free from defects in material and workmanship. If you wish to know more about our warranty or need to make a claim, click on a button below or go to the WARRANTY tab on this page.

NZ Warranty Claim Aus Warranty Claim
This page is for Warranty Claims made in New Zealand. For Australian claims click the link below. For all other countries contact your local dealer or email us at nztech@wedgelock.com

Wedgelock Warranty

All Wedgelock Quick Couplers are warranted to be free from defects in material and workmanship for the first 12 months from the date of delivery and/or 2000 machine hours, whichever comes first.

Wedgelock warrants all other Wedgelock-manufactured attachments or parts for a period of 6 months (180 days) or 1000 service hours, whichever occurs first.

Read Full Wedgelock Warranty

Contact us immediately

Contact us immediately regarding any potential Warranty claim.

To expedite the approval process, please ensure you follow the Warranty Claim Procedure outlined below.

As a minimum, you MUST give us either:

Serial Number
Description of problem
Supporting photos and any other relevant documentation

or:

Product Type eg. tilt bucket
Product Model or Weight Class
Date of purchase and/or Purchase Order or Invoice number
Description of problem
Supporting photos and any other relevant documentation
Please note that Warranty work is subject to prior approval by Wedgelock or its approved representative. Any repairs undertaken without such approval are carried at the customer's own risk and expense and may render any Warranty claim invalid.

Warranty Claim Procedure

For timely resolution of Warranty Claims, Customers are requested to follow the procedures outlined below. Upon identification of a defect covered under Wedgelock's Standard Limited Warranty Policy, notify Wedgelock immediately and before any work is carried out on the attachment or part. To view the Wedgelock Warranty click here if you are a customer in New Zealand or elsewhere in the world.

Complete the Wedgelock Warranty Service Claim Form. Ensure that all the information and supporting material that is requested in this form is provided to Wedgelock in a timely manner.

Upon receipt of the Warranty Service Claim Form and supporting material Wedgelock will assess the claim, determine what action is required and issue a Warranty Claim Number. At this time Wedgelock will provide details of the proposed action, and if relevant, authorized reimbursable direct costs. Any parts to be supplied by Wedgelock to a third party Service Agent/Dealer Workshop will be noted and excluded from the calculation of reimbursable costs. All indirect costs such as mileage, pick-up/delivery costs, removal and re-installation etc, are the responsibility of the Customer.

Where Wedgelock has opted to replace, in full or part, the defective item(s), such replacement shall be arranged as quickly as possible.

Where repair work is to be carried out by Wedgelock, Wedgelock will make arrangements for the item to be collected from the nearest branch of the dealer, carry out the repairs and at its cost return the item(s) to the branch from which it was originally collected.

Where repair work is to be carried out by a third party Service Agent/Dealer Workshop, it is the Customer's responsibility to arrange for the delivery of the defective item(s) to the premises of the authorized Service Agent/Dealer Workshop. Upon completion of the required repair work, the Service Agent/Dealer Workshop will return the item(s) to the Customer at the Customer's cost and invoice Wedgelock for reimbursable direct costs associated with the Warranty Claim.

Note: any repair work carried out by a third party prior to a Warranty Claim Number being issued by Wedgelock shall have the effect of invalidating the claim. Third party invoices pertaining to the reimbursement of Warranty costs must include the Warranty Claim Number, date or service, description of work carried out and the Serial Number of the attachment or part on which such work was carried out. Failure to provide this information may delay payment and/or invalidate the claim.

Warranty Form

If the form is not showing in this tab, click here to open the tab in a separate page.

Or email nztech@wedgelock.com and they will contact you for a rapid resolution to your warranty claim.